55k Privacy Policy

1 Who We Are

55k operates the online betting and gaming platform accessible at 55k.pro. The platform serves players in the Philippines, with all transactions conducted in Philippine Peso (PHP). When this policy refers to "55k," "we," "us," or "our," it means the platform and the team responsible for operating it.

We are committed to handling your personal data responsibly. This policy describes our practices in plain language so you know exactly what to expect when you share information with us — whether during registration, when you fund your wallet, or when you contact support.

2 Information We Collect

We collect personal information in two main ways: information you provide directly to us, and information generated automatically when you use the platform.

Information you provide:

• Registration details: Your full name, date of birth, Philippine mobile number, and email address when you create an account.
• Identity documents: A valid government-issued Philippine ID submitted as part of KYC verification before your first withdrawal.
• Payment information: Bank account or e-wallet details used for PHP deposits and withdrawals. We do not store full card numbers or sensitive authentication credentials.
• Support communications: Messages, queries, and any information you share when you contact the 55k support team via live chat or email.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, and browser version.
• Usage data: Pages visited, features used, bets placed, session duration, and navigation patterns within the platform.
• Transaction records: A log of all deposits, withdrawals, bets, and game activity associated with your account.
• Cookies and similar technologies: Used to maintain your session, remember preferences, and help us understand how the platform is used. See Section 8 for details.

3 How We Use Your Information

Every piece of data we collect has a specific, legitimate purpose. We do not collect information for the sake of it. The table below summarises how your data is used:

We do not use your data for automated decision-making that produces significant legal effects without human review.

4 Who We Share Your Data With

55k does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data is shared only in the following limited circumstances:

• Payment processors: To facilitate PHP deposits and withdrawals through Philippine banking partners and supported local e-wallet services. These processors handle your payment data under their own security standards.
• Identity verification services: Third-party KYC providers may process your ID documents to confirm your identity before withdrawals are approved.
• Game providers: The studios and software providers that power live casino, slots, and eBingo games on the platform may receive session data needed to run the games correctly.
• Legal and regulatory obligations: Where required by applicable Philippine law or a lawful order, we may disclose account information to authorised authorities. We will notify you where legally permitted to do so.
• Security and fraud prevention partners: Specialist services that help detect suspicious activity, protect accounts from unauthorised access, and prevent money laundering.

Any third party we share data with is required to handle it securely and only for the specific purpose it was shared. We do not permit them to use your data for their own marketing or unrelated purposes.

5 How We Protect Your Data

Keeping your information secure is something we take seriously. The 55k platform uses a combination of technical and operational safeguards to protect your personal data at every stage.

• SSL encryption: All data transmitted between your device and 55k is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar.
• OTP verification: Sensitive account actions — including password changes and withdrawal requests — require one-time password confirmation sent to your registered Philippine mobile number.
• Access controls: Only authorised personnel with a legitimate operational need can access player account data, and all such access is logged and monitored.
• Secure storage: Personal data and financial records are stored on secured servers with restricted physical and network access.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

6 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterward, as required to meet our legal, financial, and security obligations.

• Active accounts: Data is retained for the full duration that your account remains open and in active use.
• Closed accounts: Transaction records, KYC documents, and account history are retained for a minimum period following account closure to comply with applicable regulations and to resolve any disputes.
• Support records: Communications with the support team are kept for a period sufficient to provide continuity and to address any follow-up issues.

Once data is no longer needed and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you.

7 Your Rights Over Your Data

You have rights over the personal data that 55k holds about you. These include:

• Access: You may request a summary of the personal data we hold about your account at any time.
• Correction: If any information on your account is inaccurate or out of date, you can update it through your account settings or by contacting support.
• Deletion: You may request that your account and associated personal data be deleted, subject to our legal retention obligations and any outstanding balance or dispute.
• Restriction: In certain circumstances, you can ask us to limit how we process your data while an issue is being resolved.
• Objection to marketing: If you have opted into promotional communications, you can withdraw that consent at any time through your account preferences or by contacting support.

To exercise any of these rights, reach the 55k support team through in-platform live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.

8 Cookies & Tracking Technologies

55k uses cookies and similar browser-based technologies to make the platform work properly and to improve your experience over time. Cookies are small text files stored on your device when you visit a website.

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and remembering your language and display preferences.
• Analytics cookies: Help us understand which features are used most often, how players navigate the site, and where improvements are needed. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect unusual activity and help protect your account from unauthorised access attempts.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect how the platform works, including your ability to stay logged in. We do not use third-party advertising cookies or track your activity across other websites.

9 Children & Age Restrictions

The 55k platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under this age. Age verification is part of the registration and KYC process to enforce this requirement.

If we become aware that personal data has been collected from a person under 21, that account will be closed immediately and all associated data will be securely deleted. If you believe a minor has registered on the platform, please notify us immediately through in-platform live chat or at [email protected].

10 Changes to This Policy

55k may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or our internal practices. When we make material changes, we will notify registered players via their registered email address or through a notice on the platform.

The "Last updated" date at the top of this page always reflects when the most recent version took effect. Continuing to use the platform after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled.